What are your shipping costs and delivery times?
Order value under € 40
Order value over € 40
|INDICATIVE DELIVERY TIME|
next day delivery, if ordered and paid on Business Days before 23:00
next day delivery, if ordered and paid on Business Days before 20:00
All prices in Euro's
How will you ship my order?
Carefully, because we want your product to arrive in pristine condition! Our parcels are be shipped to Dutch addresses using PostNL. DHL delivers for us to Belgian addresses. If the shipment can fit through a standard mailbox opening, delivery to Belgian addresses will also be done via regular mail, by PostNL.
When will I receive my order, if I’ve placed it on a Saturday or Sunday?
Orders that were placed on a Saturday or Sunday, are delivered on Tuesdays. Please note that orders placed on Business Days before 23:00 (Netherlands) or 20:00 (Belgium), will be delivered to you the next day!
I don’t have a Dutch or Belgian shipping address. Can you ship to another country?
Yes. On Paulaschoice.nl you can only enter Dutch or Belgian shipping addresses, but you can order our products from any EU country and from many others.
- Germany and Austria: please visit paulaschoice.de.
- AUnited Kingdom: please visit paulaschoice.co.uk.
- Other EU countries: please visit paulaschoice-eu.com.
- Switzerland: please register with MeinEinkauf.ch and subsequently place your order on paulaschoice.de/en. Please make sure you use the MeinEinkauf.ch delivery address as well as the e-mail address generated for you by MeinEinkauf.ch, when placing your order.
- United States and Canada: please visit paulaschoice.com.
- Other countries: please visit paulaschoice.com/international.
What else should I know about how my order will be shipped?
- If you have a shipping address in the Netherlands, and you’ve ordered and paid on a Business Day before 23:00, your parcel will be delivered to you the next day!
- For next day delivery to Belgium, please make sure you place your order and pay it before 20:00 on a Business Day.
- An email will notify you of the receipt of your payment by Paula's Choice Europe. A further email will inform you once your parcel has been shipped to your shipping address.
- Shipping rates are in Euro and will be mentioned separately on your invoice.
- We cannot guarantee delivery times; these are indicative and for information only.
- At present we do not have express delivery facilities. But stay tuned, hopefully, we'll have it in the future.
Can I pay cash on delivery (“rembours”)?
Ordering with cash on delivery is only possible for shipping addresses in the Netherlands. You will then pay for your order only when it is delivered to you. You will be charged the standard shipping fee, which is €3,50 for orders under €40, and a surcharge of €20 for Cash on delivery.
Please send an e-mail to firstname.lastname@example.org mentioning “Cash on delivery - Rembours” Please indicate clearly the products and quantity of them which you would like to order. Mention your name, address, postal code, place of residence and your telephone number.
We will send you a confirmation e-mail as soon as your order is being processed, and a second e-mail when your order has been processed and shipped. The parcel will be offered at your shipping address approximately 4 to 5 days later.
Should you not be present to accept the parcel on the first delivery attempt, there will be a second delivery attempt at a later time. If delivery at the shipping address is not possible, the parcel can be paid for and retrieved by yourself at a post office. Cash on delivery parcels are never delivered to neighbours.
PostNL will require a signature for reception. You will receive an invoice with your parcel.