Shipping

Our latest delivery information (last updated: 09-04-2021)

Why is it taking longer than I expected to receive my order?

Social distancing restrictions and an increased number of orders mean that our delivery times are currently longer than usual. All our orders are picked and packed by hand, our warehouse staff members are currently processing orders placed 0-1 days ago.

We know that ordering new skincare products is exciting and we are so sorry that you are waiting longer than usual to receive yours. Please know that we are doing everything we can to get your order to you as quickly and safely as possible.


Our warehouse will be closed on the following days:

  • Sunday, 4 April
  • Monday, 5 April
  • Tuesday, 27 April
  • Thursday, 13 May
  • Sunday, 23 May
  • Monday, 24 May

Please note that if you place an order over the weekend or on these dates, there will be a delay in shipment. Your order will be processed as soon as possible.

How can I find out the status of my order?

You will receive an email with your tracking number once your order has been dispatched, please use this tracking information for the most up-to-date status of your order.

I have contacted you regarding the status of my order, why have I not received a reply?

Our skincare experts are currently experiencing an increased number of order enquiries. If you have contacted us and not received a response, we are sorry that it is taking us longer than usual to get back to you. We are working very hard to reply to every call, email and message with the right information as quickly as we can. Thank you for your patience and understanding.

What are your shipping costs and delivery times?

  SHIPPING COSTS 
Order value under € 40
SHIPPING COSTS 
Order value over € 40
INDICATIVE DELIVERY TIME
Netherlands € 3,50 FREE

next day delivery, if ordered and paid on Business Days before 21:00

Belgium € 3,50 FREE

next day delivery, if ordered and paid on Business Days before 21:00

All prices in Euro's

How will you ship my order?

Carefully, because we want your product to arrive in pristine condition! Our parcels are be shipped to Dutch addresses using PostNL. DHL delivers for us to Belgian addresses. If the shipment can fit through a standard mailbox opening, delivery to Belgian addresses will also be done via regular mail, by PostNL.

When will I receive my order, if I’ve placed it on a Saturday or Sunday?

Orders that were placed on a Saturday or Sunday, are delivered on Tuesdays. Please note that orders placed on Business Days before 21:00 (Netherlands) or 21:00 (Belgium), will be delivered to you the next day!

I don’t have a Dutch or Belgian shipping address. Can you ship to another country?

Yes. On Paulaschoice.nl you can only enter Dutch or Belgian shipping addresses, but you can order our products from any EU country and from many others.

What else should I know about how my order will be shipped?

  • If you have a shipping address in the Netherlands, and you’ve ordered and paid on a Business Day before 21:00, your parcel will be delivered to you the next day!
  • For next day delivery to Belgium, please make sure you place your order and pay it before 21:00 on a Business Day.
  • An email will notify you of the receipt of your payment by Paula's Choice Europe. A further email will inform you once your parcel has been shipped to your shipping address.
  • Shipping rates are in Euro and will be mentioned separately on your invoice.
  • We cannot guarantee delivery times; these are indicative and for information only.
  • At present we do not have express delivery facilities. But stay tuned, hopefully, we'll have it in the future.

Can I pay cash on delivery (“rembours”)?

Ordering with cash on delivery is only possible for shipping addresses in the Netherlands. You will then pay for your order only when it is delivered to you. You will be charged the standard shipping fee, which is €3,50 for orders under €40, and a surcharge of €20 for Cash on delivery.

Please send an e-mail to info@paulaschoice.nl mentioning “Cash on delivery - Rembours”
Please indicate clearly the products and quantity of them which you would like to order.
Mention your name, address, postal code, place of residence and your telephone number.

We will send you a confirmation e-mail as soon as your order is being processed, and a second e-mail when your order has been processed and shipped. The parcel will be offered at your shipping address approximately 4 to 5 days later.

Should you not be present to accept the parcel on the first delivery attempt, there will be a second delivery attempt at a later time. If delivery at the shipping address is not possible, the parcel can be paid for and retrieved by yourself at a post office. Cash on delivery parcels are never delivered to neighbours.

PostNL will require a signature for reception. You will receive an invoice with your parcel.